We accept payments in US Dollars
FAQ
Frequently Asked
Questions
In this section, you will find answers to the most frequently asked questions regarding our offer, service, and financing. We have created this FAQ to quickly address your concerns and help you make an informed decision based on the expertise of our specialists. If you need any additional information, we are always at your disposal.
Categories
Of course. We provide full support in arranging financing—we cooperate with trusted banks.
Contact us to receive a personalized financing offer.
Press Brakes and Guillotine Shears: a crane with an appropriate lifting capacity is required.
Laser and Plasma Cutting Machines: unloading requires a crane or a forklift truck with an appropriate lifting capacity, depending on the machine model.
Yes, it is possible to collect the machines under EXW (Incoterms 2020) terms.
No, the transport cost is not included in the offer.
Most installations are carried out within one week of the machine’s delivery. The installation date is agreed with the customer to ensure it is convenient for them.
If the machine is in stock at our warehouse, delivery to the customer usually takes place within 6 business days from the date of payment.
Yes. Before delivery, we send electronic instructions containing all recommendations regarding the unloading of the machine.
You can contact us:
– by phone: (+1) 630-302-1532
– by email: info@otinus.com
or via the contact form on our website.
Contact hours: Monday–Friday, 7:30 a.m.–7:30 p.m.
Our offer includes comprehensive information about the machine, its capabilities, as well as details about our company and the terms of cooperation.
We usually prepare an offer within 24 hours on business days. We strive to respond as quickly as possible.
Of course. Our goal is to ensure that the machine is perfectly matched to the customer’s needs—both in terms of functionality and budget.
The offer is valid for 14 days from the date of issue.
Our offer includes installation, and operator training.
Yes, training is included in the price presented in the offer.
The duration of the training depends on the type of machine. Detailed information can be found in the individual offer.
Our service department provides telephone support from Monday to Friday, from 7:30 a.m. to 3:30 p.m.
Each malfunction should be reported via the service portal. We also accept reports by email at: serwis@otinus.com.
The first stage of every service procedure is an attempt to resolve the reported issue remotely. Our team of technical advisors analyzes the situation and, if necessary, connects remotely to your machine to restore full functionality as quickly as possible.
The machine inspection is performed once a year, after reaching a specified number of operating hours, or at the customer’s request. Our service team contacts you in advance to remind you of the upcoming inspection date.
The inspection is carried out on site by an OTINUS technician, in accordance with a precisely prepared checklist. After the visit, you will receive a comprehensive inspection report, including all observations and recommendations for further operation of the machine.
The time needed to fix the malfunction depends on the type of problem. Our technicians will contact you, carry out an initial diagnosis of the cause, and indicate the necessary corrective actions. At every stage, we inform you of the expected repair time.
Additionally, our internal system allows you to view the status of the service request and immediately notifies you of any change or update.
OTINUS runs a dedicated store that accepts and processes orders for parts and accessories. After specifying your requirements, orders can be placed directly by email at info@otinus.com or by phone at +1 630-302-1532.
Yes. Demonstrations are organized by prior appointment to ensure that everyone can view the machine in comfortable conditions and receive complete information.
You can schedule a demonstration:
- through our sales department,
- by phone or email:
email: info@otinus.com
phone: (+1) 630-302-1532 - by using the contact form on our website.
Contact hours: Monday–Friday, 7:30 a.m.–7:30 p.m.
Of course. You can send the parts by courier or deliver them in person before the demonstration.
Yes, absolutely. Sending DWG files will help us better prepare for the presentation and tailor it to your needs.
The duration of the demonstration depends on the number of machines being presented, but it usually lasts around 2 hours.
Yes, we also offer remote demonstrations—this is a convenient solution if you are unable to visit our showroom in person.
Demonstrations are conducted in Polish, English, and German.
No, demonstrations at the Otinus showroom are completely free of charge.
Of course. We will be happy to present more than one machine during a single visit.
No problem—we can
– arrange a remote demonstration, or
– connect you with one of our reference customers, where you can see the machine operating in your area.
Yes. As the only company on the market, we also offer remote machine demonstrations in the evening hours—up to midnight. These are made possible through cooperation with our branch in the United States, allowing us to adjust the schedule to different time zones and customer needs.
The service is available in three languages: Polish, German, and English. Remote demonstrations conducted by the U.S. branch apply to selected machine types: laser cutting machines, press brakes, plasma cutting machines, and guillotine shears.